Agentic ITSM: Automate Your IT Service Desk | Atomicwork

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\ \ Your new workforce won't be all human. Join the\ \ \ \ conference to learn the new workforce OS.\ \ request invite](/content/fusion/index.html)

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Agentic ITSM that just works.

The agentic ITSM foundation your IT teams need, with AI Coworkers to run it.

Request a demo

[Requests\ \ [Incidents\ \ [Problems\ \ [Changes\ \ [Assets\ \ [Context management data lake\ \ [Analytics\ \

Atomicwork gets the job done

LegacyITSMplatformsgiveyouAIfeaturestodoapartofthejob.AtomicworkgivesyouanAIWorkforcethatdoesthejobforyou.DesignanddeployAICoworkersscopedtoexactlyhowyourcompanyworks-anITaccessmanagertrainedonyourprovisioningpolicies,anincidentmanagerthatknowsyourrunbooks,anonboardingspecialistbuiltforyourDay1processes-soyoucanoffloadtheroutineandtherepeatable.

Modern IT teams need modern platforms

Delightful employee support

End-users request for support in the flow of work through the Universal AI Coworker, Atom. Atom provides instant answers and resolutions through the browser, Slack, Teams and email via chat, voice and vision capabilities.

Automate with AI Coworkers

Arm service teams with an AI Workforce so they can collaboratively handle routine tasks like onboarding, incident detection, routing and risk impact analysis. More problem solving, not process management.

Unify your ecosystem

Atomicwork works with all the apps in your tech stack, through native integrations, APIs and MCP, to leverage context and perform end-to-end automations for cross-functional business processes.

## Simplify your ITSM & ESM.  Amplify business value.

Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform.

Streamline service delivery

Provide service delivery in the flow of work through the browser, Teams, Slack, email via chat, voice, and vision capabilities so your employees get the contextual help they need when they need it.

Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it.

Explore level 1 deflection with Universal AI Coworker -> Explore level 2 automation with agentic access provisioning -> Explore AI knowledge management ->

Smart incident detection and resolutions

Bring your IT teams together to rapidly respond to and resolve incidents.

‍

IT teams don’t have to continuously monitor queues; Atomicwork’s AI Coworkers intelligently identify major incidents, discerns patterns, performs risk analysis research for changes, and even writes RCA reports.

Watch the Incident Ops Manager resolve incidents autonomously -> Learn more about incident management →

Proactive problem management

Simplify problem management for your IT team so they can focus on the problem, and not the management.

‍

Atomicwork automatically suggests relevant incident, generates a preliminary list of tasks and assists in root cause analysis research as well as solution identification.

Watch the DNS & Firewall Ops Engineer handle network issues -> Learn more about problem management →

Seamless change control

Empower your IT teams to handle change management with ease; Atomicwork provides an easy-to-use interface so change managers can quickly assess risk and impact, send for CAB approvals, automate repetitive tasks with custom AI Coworkers, and rollout changes smoothly.

Hire a Deployment Ops Engineer to manage release operations -> Learn more about change management →

Smart asset management

Maintain visibility and control across hardware and network assets and dependencies. AI Coworkers work in the background to link assets to users, incidents, and lifecycle events for contextual asset troubleshooting.

Watch how an Hardware Ops Engineer diagnoses and resolves hardware issues→ Learn more about asset management →

Intelligent CMDB for agentic workflows

A smarter, dynamic alternative to traditional CMDBs that continuously maps relationships across people, apps, assets, and events for real-time insight and automation through AI Coworkers.

Watch how SaaS App Health Engineer investigates health issues -> Learn more about Context Management Data Lake →

Smart analytics

Track LoB helpdesk metrics like ticket trends, SLA adherence, resolution times, and automation impact and impact metrics like deflection, AI Coworker performance and employee satisfaction.

Learn more about analytics →

Connected to your entire stack

Don't just read data — take action across 100+ integrations.

Device Setup

Intune · Enroll

Jamf · Profile

Teams · Notify

Employee Offboarding

Okta · Revoke access

Razorpay · Process payroll

Request Triage

Slack · Capture details

Atomicwork · Create & assign

SLA Monitoring

Atomicwork · Breach alert

Teams · Escalate

Jira · Reprioritize

Tech Support

Jira · Create issue

Gmail · Notify

Device Setup

Intune · Enroll

Jamf · Profile

Teams · Notify

Employee Offboarding

Okta · Revoke access

Razorpay · Process payroll

Request Triage

Slack · Capture details

Atomicwork · Create & assign

SLA Monitoring

Atomicwork · Breach alert

Teams · Escalate

Jira · Reprioritize

Tech Support

Jira · Create issue

Gmail · Notify

Access Provisioning

Okta · Assign apps

Email · Send instructions

Slack · Welcome

Incident Response

PagerDuty · Incident alert

Slack · War room

Purchase Approvals

NetSuite · Create PO

Slack · Approve

SAP · Sync

Access Reviews

Azure AD · Audit access

Teams·Notify

Atomicwork · Auto-revoke

Change Management

Atomicwork · CAB

Slack · Update

GitHub · Merge PR

Access Provisioning

Okta · Assign apps

Email · Send instructions

Slack · Welcome

Incident Response

PagerDuty · Incident alert

Slack · War room

Purchase Approvals

NetSuite · Create PO

Slack · Approve

SAP · Sync

Access Reviews

Azure AD · Audit access

Teams·Notify

Atomicwork · Auto-revoke

Change Management

Atomicwork · CAB

Slack · Update

GitHub · Merge PR

Integrated Agentic AI assistance to handle routine, repetitive tasks

Learn more about automating mundane tasks

Attribute auto-filler Solution suggester Incident detector AI reply classifier Continuous knowledge learner AI insights suggester

BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.

Learn more →

SOC 2

GDPR

hipaa

CSA STAR

ISO 42001

casa

Microsoft

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More resources on agentic ITSM

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\ \ Enterprise IT’s new TCP/IP Moment: Why MCP changes everything for AI integration\ \ Model Context Protocol (MCP), introduced by Anthropic, is all set to transform AI integration across enterprise systems and here's what IT leaders should know about MCP.](/content/blog/model-context-protocol-for-ai-integration/index.html) \ \ The ITSM software buyer's checklist for 2025\ \ We've put together a checklist (and a comprehensive guide) to simplify evaluating and purchasing the right ITSM software for your business in 2025.](/content/blog/choosing-itsm-software-checklist/index.html) \ \ Designing Atomicwork’s customized agentic framework for enterprise needs\ \ In our effort to scale the deployment of AI agents for diverse enterprise service management use cases, we've developed our own version of the agentic framework. Here's how we did it.](/content/blog/customized-agentic-framework-for-enterprises/index.html)

See Atomicwork in action now

Deploy in days. Govern like any other employee.

Request demo View pricing

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IT that works the way the rest of your business does

The agentic ITSM foundation your IT teams need, with AI Coworkers to run it.

Request demo

[Requests \ [Incidents\ [Problems\ [Changes\ [Assets\ [Context management data lake\ [Analytics \

Atomicwork gets the job done

Most ITSM platforms give you AI features to do the work. Atomicwork gives you an AI Workforce that does the work for you. Design and deploy AI Coworkers scoped to exactly how your company works - an access manager trained on your provisioning policies, an incident manager that knows your runbooks, an onboarding specialist built for your Day 1 processes - so you can offload the routine and the repeatable.

Modern enterprises need modern platforms

Level up employee support

Automate with AI Coworkers

Unify your ecosystem

‍

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## Simplify your ITSM & ESM.  Amplify business value.

Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform.

Streamline service delivery

‍

Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it.

‍

Explore level 1 deflection with Universal AI Coworker ->

‍ Explore level 2 automation with agentic access provisioning ->

Explore A I knowledge management ->

Learn more

Smart incident detection and resolutions

Bring your IT teams together to rapidly respond to and resolve incidents.

‍

Learn more about incident management

Proactive problem management

Simplify problem management for your IT team so they can focus on the problem, and not the management.

‍

Learn more about problem management

Connected to your entire stack

Don't just read data — take action across 100+ integrations.

Device Setup

Intune · Enroll

Jamf · Profile

Teams · Notify

Employee Offboarding

Okta · Revoke access

Razorpay · Process payroll

Request Triage

Slack · Capture details

Atomicwork · Create & assign

SLA Monitoring

Atomicwork · Breach alert

Teams · Escalate

Jira · Reprioritize

Tech Support

Jira · Create issue

Gmail · Notify

Device Setup

Intune · Enroll

Jamf · Profile

Teams · Notify

Employee Offboarding

Okta · Revoke access

Razorpay · Process payroll

Request Triage

Slack · Capture details

Atomicwork · Create & assign

SLA Monitoring

Atomicwork · Breach alert

Teams · Escalate

Jira · Reprioritize

Tech Support

Jira · Create issue

Gmail · Notify

Access Provisioning

Okta · Assign apps

Email · Send instructions

Slack · Welcome

Incident Response

PagerDuty · Incident alert

Slack · War room

Purchase Approvals

NetSuite · Create PO

Slack · Approve

SAP · Sync

Access Reviews

Azure AD · Audit access

Teams·Notify

Atomicwork · Auto-revoke

Change Management

Atomicwork · CAB

Slack · Update

GitHub · Merge PR

Access Provisioning

Okta · Assign apps

Email · Send instructions

Slack · Welcome

Incident Response

PagerDuty · Incident alert

Slack · War room

Purchase Approvals

NetSuite · Create PO

Slack · Approve

SAP · Sync

Access Reviews

Azure AD · Audit access

Teams·Notify

Atomicwork · Auto-revoke

Change Management

Atomicwork · CAB

Slack · Update

GitHub · Merge PR

Integrated Agentic AI assistance to handle routine, repetitive tasks

Learn more about automating mundane tasks

Attribute auto-filler Solution suggester Incident detector AI reply classifier Continuous knowledge learner AI insights suggester

BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.

Learn more →

SOC 2

GDPR

hipaa

CSA STAR

ISO 42001

casa

Microsoft

365

More resources on agentic ITSM

View all resources

See Atomicwork in action now

Deploy in days. Govern like any other employee.

Request demo View pricing

Platform

Company

Product

Integrations

Solutions

Compare

Industries

Customers

Resources