Problem Management for Modern IT teams | Atomicwork

Modern Problem Management

Focus on fixes, not IT problems

Proactively identify problems so you can work on root cause analysis and minimize incident impact.

A problem properly documented is half solved

Problem identification made easy

Document problems, identify causes and fix underlying issues. Atom identifies and recommends the right incidents and root causes so you can focus on the fix!

All of your problem documentation in one place

Record the results of your root cause analysis and document workarounds against the problem context. Once an agent identifies a fix or a workaround, they can even broadcast updates to related incidents!

Initiate resolutions through change control

There are some known errors. For everything else, link problems and setup changes so you can rollout fixes.

Customer Testimonials

"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."

David Williamson

"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."

Chad Ghosn

"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."

Syachfri Tjhia

Benefits of Atomicwork's Problem Management

001 Support in the flow of work
End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.

002
Unified context management across the enterprise
Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.

003
Agentic enterprise automations
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.

Modern problems need modern problem management solutions

Auto generate descriptions

When a major incident leads to problem analysis, the problem’s title and description are auto-generated from incidents.

Get Atom to do your grunt work

Atom can identify relevant incidents and nudge agents to create IT problems (the good kind).

Root out problems

Document and review workarounds with your team so you can minimize impact and disruptions.

AI task generation

Atom can take the first spin at generating tasks so you can just review the list and assign tasks to the team.

Broadcast fixes

Once your team has a fix, they can just broadcast the solution to all affected requesters. No more ctrl c + ctrl v.

Report on problems

Stay on top of top problems and incidents so your team can run into unknown unknowns, not known knowns.