Modernize employee request management

Fulfill employee requests intelligently, reduce manual work and deliver faster resolutions, with agentic service management.

Streamlined request and service management

Fulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.

Take service management to employees

Forget portals, tickets and emails - the only thing your employees need to remember is to seek help from Atom.

Enterprise service access right where users are

Employees can access Atom, in the flow of their work, through Slack, Teams, email and the browser and choose between chat, video and voice support for their service needs.

Seamless access to service catalog and request updates

Employees can request for services, receive updates, send responses and check statuses in the flow of work without jotting down ticket IDs or checking their email.

One-click support for everyday problems

Access provisioning? Check. Password reset? Check. App installation? Check. Preconfigured AI workflows make it easy for IT teams to deflect issues and reduce ticket volume.

Code made simple, automation made powerful

Learn how Code Actions can help you build workflows that involve calling APIs, run scripts, and connect systems without the hassle of auth, schemas, or endless docs.

From intake to resolution: automated, intelligent, seamless.

Agentic AI handles the routine so your service teams can focus on the exceptions.

Increase deflection for L1 knowledge queries

Atomicwork’s Universal Agent resolves routine queries before they reach your team - surfacing contextual answers, triggering smart workflows, and routing only what truly needs attention.

Speed up service fulfilment with baked-in approvals and workflows

Eliminate bottlenecks by setting up workflows to handle approvals, updates, notifications, triaging, prioritization and everything in between. Configure once, and Atom takes care of everything so that service delivery never waits on email follow-ups again.

AI’ll be there for you

Offload your routine work to Agentic AI so you can focus on the strategic innovation projects. Atomicwork’s AI Agents handle everything from smart filling attributes when a ticket is created to smart routing to case summarization to recommending solutions to agents. AI’ll be there for you, no matter what or when.

Explore how Atomicwork can help you accelerate your business

001. Support in the flow of work

End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
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002. Unified context management across the enterprise

Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
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003. Agentic enterprise automations

Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
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BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.
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Everything you need to stay on top of your requests

Dedicated workspaces

Empower enterprise teams to manage their requests with private workspaces, custom settings and workflows.

Smart routing

Employees get a one stop shop; service teams get requests routed to them intelligently or through defined rules.

Automate agent assignment

Distribute ticket workload evenly amongst your team so everyone gets the chance to work on challenging issues.

Service Level Agreements

Prioritize incoming issues by category, source, and channel so your service teams set the right expectations.

Custom attributes

Add additional context to your requests by creating custom attributes that can be used to manage your requests.

Measure what matters

Keep track of the metrics that matter like team performance, SLA adherence, AI deflections, employee satisfaction and more.

See Atomicwork in action now

Deploy in days. Govern like any other employee.
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