Modern IT Service Management for Educational Institutions | Atomicwork
Modern ITSM for educational institutions
Deliver exceptional student and faculty experiences with AI.
Achieve digital excellence at your institution
With learners quickly embracing digital learning methods and online courses, it’s critical to run an efficient IT operations and support center.
Enhance student engagement
Provide quick support to learners via a conversational interface—whether they need help in registering for classes or getting device access.
Improve service delivery
Deliver fast resolutions and knowledgeable help with Atomicwork when students and faculty reach out to your IT service desk.
Boost staff productivity
Ease student onboarding and access provisioning tasks for your campus staff so that they can focus on offering great student experiences.
One Universal Agent for all employee needs
Atomicwork’s Universal AI Agent, Atom, can support employees wherever they are - the browser, Teams, Slack, email or portal - via video, voice and chat.
How a modern ITSM solution elevates faculty and student experiences
Always-on, instant assistance for students and staff
While students may have a ton of queries on examination schedules or campus facilities, your faculty may need assistance with accessing test records or the latest curriculum.
Our conversational AI assistant, Atom, is available 24/7 to provide instant answers to students, guardians, and faculty. You can also segregate and customize Atom for different departments to offer seamless self-service experiences.
Accelerate service fulfilment with automation
Don’t let your campus IT staff drown in repetitive tasks like collecting the required information from students or staff or initiating approval processes.
Create detailed service forms, configure SLAs, and automate ticket assignment and approval workflows on Atomicwork for faster resolutions.
Support multi-department faculty services
Bring all payroll, admin, finance, and IT services that you extend to your faculty and staff on one enterprise-grade ESM platform.
You can create separate workspaces for the different functions and build custom workflows to ease the approval and access management for your teaching staff.
Everything you need for effective campus IT operations
Conversational AI assistant
Support your students and faculty with instant help anytime.
Request management
Organize internal requests across your campus.
Campus infra incident management
Identify, prioritize, and resolve campus IT incidents with ease.
In-classroom asset management
Track and manage IT assets used across your campus.
Automated campus workflows
Drive faster resolutions with intelligent automation.
Everything you need for effective campus service management
Atomicwork covers all of your campus ITSM needs in one integrated, AI-powered platform.
AIways-on, Universal Agent
Support your students and staff with instant and accurate help anywhere both on chat or voice.
Request management
Categorize and organize internal requests across various departments effortlessly.
Incident management
Resolve incidents quickly—whether it’s a laptop or Wifi access issue.
Asset management
Manage student or staff laptops, tablets, or mobile phone access from one place.
Automated workflows
Drive faster resolutions for student and staff requests with AI-powered automation.
Vital LMS integrations
Bring all your learning systems and apps together for seamless experiences.