Agentic AI Service Desk for Enterprise IT | Atomicwork
Reduce IT workload with an Agentic AI service desk
Free your IT team from repetitive requests. Let Agentic AI handle troubleshooting, approvals, and resolutions instantly, available 24/7 wherever end-users work.
Solve real problems for your team with agentic AI
Atomicwork’s agentic AI service desk combines intelligent automation with reasoning to process, route, and resolve IT support requests. Our AI Coworkers work autonomously to deliver instant solutions while seamlessly collaborating with your IT team when needed.
Instant, conversational support
Empower employees to get immediate assistance right where they work with AI Coworkers providing context-aware help directly in Slack, Microsoft Teams, Email, or browser, without switching apps.
Boost service team productivity
AI Coworkers work alongside your IT and other service teams team, automating routine tasks, handling intelligent routing, and providing intelligent assistance to resolve tickets faster.
Reduce support costs
Deploy AI Coworkers to handle common employee requests automatically, reducing the number of tickets that reach your service desk to support more employees without additional headcount.
See how customers accelerate business and reduce IT costs with Atomicwork
We looked at many solutions, but none came close to replacing ServiceNow until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.
David Williamson
Chief Information Officer
50% deflection out of the box
60% requests handled by Atom
Reimagine service desk operations with AI
Atomicwork helps modern IT teams process requests quickly, setup effective automations, and deliver actionable insights with agentic service management.
Facilitate AI-powered self-service
Atom, our employee-facing universal AI Coworker, brings intelligence to employee self-service by providing contextual answers from your enterprise knowledge graph.
Troubleshoot efficiently with agentic AI
From password resets to software provisioning, Atomicwork handles routine IT tasks without human intervention.
Switch to AI-enabled ticket management
Atomicwork streamlines ticket management by creating correctly formatted requests from natural conversations.
Offer your team AI-native help
Atom acts as a smart assistant to your IT support team. It summarizes long service requests for quick understanding, identifies similar past incidents for faster resolution, and helps draft professional responses.
Purpose-built AI platform for modern, enterprise IT teams
Atomicwork aligns with ITIL practices and handles incidents, problems, changes, and assets in one ITSM platform.
Frequently Asked Questions
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Get up to speed on modern IT
7 Service Desk Best Practices for Modern Enterprises
Embracing Responsible AI Practices with the TRUST Framework
How Atomicwork uses AI to deliver contextual interactions in modern workplaces
See Atomicwork in action now
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