AI-powered Agent Assistance | Atomicwork
A copilot for your service teams
Agentic service management assistance so your IT and HR teams can take back their time and focus on strategic work.
Automate level 1 support
Help employees help themselves with answers and fully-automated solutions right inside Slack and Microsoft Teams.
Contextual help, right when you need it
Atom can suggest resolutions, actions and attributes, summarize requests, and provide writing assistance, right when the IT team needs it.
Enterprise automation support
Automate repeatable tasks and workflows across your enterprise tech stack.
One Universal Agent for all employee needs
Atomicwork’s Universal AI Agent, Atom, can support employees wherever they are - the browser, Teams, Slack, email or portal - via video, voice and chat.
Help provided, without anyone having to ask
Accelerate productivity and efficiency across your service teams with Agentic AI for ITSM and ESM
Deflect requests and provide instant solutions
Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions freeing up your service teams to focus on strategic work. Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.
Streamline your IT service desk
AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams or writing assistance, or improve deflection rates, Atomicwork is designed to offload work from service teams so they can automate the many and only focus on the few. For example, Atom AI Agents can identify similar incidents and notify admins for fast action and minimal disruptions.
Data-driven decision making, powered by AI
Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions. Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.
AI assistance right when your teams need it
Incident identification
Atom identifies similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.
Smart routing
Atom intelligently routes request to the right workspace, team and agent without requiring setup or guidance.
Case summarization
Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get up to speed fast.
Learn from channels
Atom updates its knowledge automagically by learning from public channel conversations.
Attribute suggestions
Atom learns from existing requests and user context to find the most suited agent, category, asset and other attributes.
Intelligent task generation
Tasks are automatically generated for problems, based on existing incidents and known problems.
BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.
"We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business."
"The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently."
"Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools."
"Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self-service, and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform."
"With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace."
See Atomicwork in action now
Deploy in days. Govern like any other employee.