AI Workforce for Enterprise IT — Agentic ITSM & ESM | Atomicwork
AI Workforce for Enterprise IT
Atomicwork is the complete ITSM and ESM platform, run by AI Coworkers and governed by IT. Better service for faster business at lower cost.
Delightful employee support, in the flow of work.
Whether it's password resets, software access requests, or application support — your end-users just ask in the daily tools they already use. Atomicwork's Universal AI Coworker handles the rest on their behalf.
Seamlessly Works With
- Browser
- Claude
- ChatGPT for enterprise
- Microsoft Teams
- Slack
Resolutions, not just answers
Access provisioned, software installed, and incidents managed. Not just routed but resolved.
Provide the right access at the right time
Birthright access on day one. Dynamic access when it's needed. Revoked the moment it's not needed.
Chat, voice, and vision support
Go beyond chat support to offer seamless and personalized resolutions through natural dialogue.
Global support in 25+ languages
Delightful support for your global employees, whether they're in the US, Europe, or Asia.
CUSTOMER SUCCESS STORY
How Zuora replaced Jira Service Management with Atomicwork to reimagine the digital workplace experience across 15 global offices.
50% reduction in ticket volume
"Users love that Zoe acts as a one-stop shop. They can see all their requests in one place, right inside Slack."
Scale enterprise IT with AI Coworkers that own job roles, not just tasks.
Design and deploy AI Coworkers that handle work end-to-end, from IT operations to enterprise support. Each AI Coworker comes with its own role, skills, and access controls. Acts just like a team member.
AI Coworkers with job roles
From IT support to IT operations, whether it’s a service request or an incident, AI Coworkers can do it all.
AI Coworkers that collaborate
From triage to resolution, AI Coworkers coordinate amongst themselves to quickly resolve complex issues.
CUSTOMER SUCCESS STORY
How Pepper Money replaced ServiceNow in 6 weeks with Atomicwork to accelerate business pace and achieve 97% employee satisfaction.
75% reduction in MTTR
"Tickets automatically go through to the right group. The man in the middle got removed."
Govern the AI Workforce, like your teams.
Full visibility into what every AI Coworker is doing through a control plane so your AI Coworkers have the same accountability you expect from any team member.
3X INCREASE IN AI RESOLUTIONS IN 3 months
Employee satisfaction
98%
Instant incident resolution
Home users can reach support from anywhere. With AI Coworkers, incidents are auto-prioritized for resolution and actions are automatically taken.
Built for enterprises with seamless integrations and security compliance.
Plug into your enterprise applications, and scale governance as your AI Workforce grows to do more for your business.
Learn how to unlock business growth
Meet the Atomicwork AI Workforce →
Learn more →
A 7-step framework to choosing the right ITSM platform.
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Note: All insights, statistics, and success stories aim to reflect the potential benefits of using Atomicwork services based on past client experiences.