# State of AI in IT 2025 Report

Get a snapshot of global AI adoption in IT. Learn what your peers are doing and where you need to be investing.

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## WHAT’S INSIDE

### Benchmark the AI adoption of your IT team

Leverage the data from this report to inform your strategy and investments in 2025.

- Compare your AI progress to other organizations  
- Understand the anticipated and realized benefits  
- Get the business perspective on AI, IT, and AI in IT

### Key Insights

- **61%** Organizations think that cost reduction will be the biggest benefit of implementing AI in IT operations.
- **31%** We observed a bell curve in the AI adoption maturity levels with roughly a third of organizations at level 3 (of 6).
- **55%** Data analysis was the top area impacted by AI with over half of the respondents reaping that benefit.
- **79%** IT professionals feel that responsible and ethical AI is the most important factor to consider while implementing AI.

## Includes insights from

**Lead Author**  
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Stephen Mann  
Founder  
**ITSM.tools**

Adam Griffith  
ITIL Architect  
**PeopleCert**

Alan Berkson  
Founder  
**Intelligist Group**

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**Aysha Khan**  
CIO & CISO  
**Treasure Data**

Chad Ghosn  
Global CTO and CIO  
**AMMEX Corporation**

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Gopalratnam VC  
Global CIO  
**Philips**

**Kenneth Gonzalez**  
Ex-Research Director, ITSM  
**Gartner**

**Mark Settle**  
Ex-CIO  
**Okta, BMC Software**

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**Patti Blackstaffe**  
Transformation Advisor  
**GlobalSway**

**Phyllis Drucker**  
Thought Leader  
**Service Management**

**Roy Atkinson**  
CEO  
**Clifton Butterfield**

**Vijay Rayapati**  
CEO  
**Atomicwork**

## Go into 2025 with a deliberate technology strategy for your IT operations

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