State of AI in IT 2025 Report

Get a snapshot of global AI adoption in IT. Learn what your peers are doing and where you need to be investing.

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WHAT’S INSIDE

Benchmark the AI adoption of your IT team

Leverage the data from this report to inform your strategy and investments in 2025.

• Compare your AI progress to other organizations
• Understand the anticipated and realized benefits
• Get the business perspective on AI, IT, and AI in IT

Key Insights

• 61% Organizations think that cost reduction will be the biggest benefit of implementing AI in IT operations.
• 31% We observed a bell curve in the AI adoption maturity levels with roughly a third of organizations at level 3 (of 6).
• 55% Data analysis was the top area impacted by AI with over half of the respondents reaping that benefit.
• 79% IT professionals feel that responsible and ethical AI is the most important factor to consider while implementing AI.

Includes insights from

Lead Author
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Stephen Mann
Founder
ITSM.tools

Adam Griffith
ITIL Architect
PeopleCert

Alan Berkson
Founder
Intelligist Group

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Aysha Khan
CIO & CISO
Treasure Data

Chad Ghosn
Global CTO and CIO
AMMEX Corporation

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Gopalratnam VC
Global CIO
Philips

Kenneth Gonzalez
Ex-Research Director, ITSM
Gartner

Mark Settle
Ex-CIO
Okta, BMC Software

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Patti Blackstaffe
Transformation Advisor
GlobalSway

Phyllis Drucker
Thought Leader
Service Management

Roy Atkinson
CEO
Clifton Butterfield

Vijay Rayapati
CEO
Atomicwork

Go into 2025 with a deliberate technology strategy for your IT operations

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