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Join the\\ \\ \\ \\ conference to learn the new workforce OS.\\ \\ request invite](/content/fusion/index.html) Platform Solutions [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Book a demo](/content/schedule-a-demo/index.html) Platform [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Schedule a demo](/content/demo/index.html) [Sign in](https://signin.atomicwork.com/) # Agentic ITSM that just works. The agentic ITSM foundation your IT teams need, with AI Coworkers to run it. [Request a demo](/content/demo/index.html) [Requests\\ \\ [Incidents\\ \\ [Problems\\ \\ [Changes\\ \\ [Assets\\ \\ [Context management data lake\\ \\ [Analytics\\ \\ ## Atomicwork gets the job done LegacyITSMplatformsgiveyouAIfeaturestodoapartofthejob.AtomicworkgivesyouanAIWorkforcethatdoesthejobforyou.DesignanddeployAICoworkersscopedtoexactlyhowyourcompanyworks-anITaccessmanagertrainedonyourprovisioningpolicies,anincidentmanagerthatknowsyourrunbooks,anonboardingspecialistbuiltforyourDay1processes-soyoucanoffloadtheroutineandtherepeatable. # Modern IT teams need modern platforms 01 Delightful employee support End-users request for support in the flow of work through the Universal AI Coworker, Atom. Atom provides instant answers and resolutions through the browser, Slack, Teams and email via chat, voice and vision capabilities. 02 Automate with AI Coworkers Arm service teams with an [AI Workforce](/content/features/ai-workforce/index.html) so they can collaboratively handle routine tasks like onboarding, incident detection, routing and risk impact analysis. More problem solving, not process management. 03 Unify your ecosystem Atomicwork works with all the apps in your tech stack, through native integrations, APIs and MCP, to leverage context and perform end-to-end automations for cross-functional business processes. ## Simplify your ITSM & ESM. 
Amplify business value. Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform. Streamline service delivery Provide service delivery in the flow of work through the browser, Teams, Slack, email via chat, voice, and vision capabilities so your employees get the contextual help they need when they need it. Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it. [Explore level 1 deflection with Universal AI Coworker ->](/content/features/universal-ai-coworker/index.html) [Explore level 2 automation with agentic access provisioning ->](/content/features/access-management/index.html) [Explore AI knowledge management ->](/content/features/ai-knowledge-management/index.html) Smart incident detection and resolutions Bring your IT teams together to rapidly respond to and resolve incidents. ‍ IT teams don’t have to continuously monitor queues; Atomicwork’s AI Coworkers intelligently identify major incidents, discerns patterns, performs risk analysis research for changes, and even writes RCA reports. [Watch the Incident Ops Manager resolve incidents autonomously ->](/content/ai-coworkers?coworker=incident-ops-manager/index.html) [Learn more about incident management →](/content/features/it-incident-management/index.html) Proactive problem management Simplify problem management for your IT team so they can focus on the problem, and not the management. ‍ Atomicwork automatically suggests relevant incident, generates a preliminary list of tasks and assists in root cause analysis research as well as solution identification. [Watch the DNS & Firewall Ops Engineer handle network issues ->](/content/ai-coworkers?coworker=network-ops-engineer/index.html) [Learn more about problem management →](/content/features/it-problem-management/index.html) Seamless change control Empower your IT teams to handle change management with ease; Atomicwork provides an easy-to-use interface so change managers can quickly assess risk and impact, send for CAB approvals, automate repetitive tasks with custom AI Coworkers, and rollout changes smoothly. [Hire a Deployment Ops Engineer to manage release operations ->](/content/ai-coworkers?coworker=deployment-engineer/index.html) [Learn more about change management →](/content/features/it-change-management/index.html) Smart asset management Maintain visibility and control across hardware and network assets and dependencies. AI Coworkers work in the background to link assets to users, incidents, and lifecycle events for contextual asset troubleshooting. [Watch how an Hardware Ops Engineer diagnoses and resolves hardware issues→](/content/ai-coworkers?coworker=hardware-ops-engineer/index.html) [Learn more about asset management →](/content/features/it-asset-management/index.html) Intelligent CMDB for agentic workflows A smarter, dynamic alternative to traditional CMDBs that continuously maps relationships across people, apps, assets, and events for real-time insight and automation through AI Coworkers. [Watch how SaaS App Health Engineer investigates health issues ->](/content/ai-coworkers?coworker=saas-app-health-engineer/index.html) [Learn more about Context Management Data Lake →](/content/features/cmdb/index.html) Smart analytics Track LoB helpdesk metrics like ticket trends, SLA adherence, resolution times, and automation impact and impact metrics like deflection, AI Coworker performance and employee satisfaction. [Learn more about analytics →](/content/features/analytics/index.html) ## Connected to your entire stack Don't just read data — take action across 100+ integrations. Device Setup Intune · Enroll Jamf · Profile Teams · Notify Employee Offboarding Okta · Revoke access Razorpay · Process payroll Request Triage Slack · Capture details Atomicwork · Create & assign SLA Monitoring Atomicwork · Breach alert Teams · Escalate Jira · Reprioritize Tech Support Jira · Create issue Gmail · Notify Device Setup Intune · Enroll Jamf · Profile Teams · Notify Employee Offboarding Okta · Revoke access Razorpay · Process payroll Request Triage Slack · Capture details Atomicwork · Create & assign SLA Monitoring Atomicwork · Breach alert Teams · Escalate Jira · Reprioritize Tech Support Jira · Create issue Gmail · Notify Access Provisioning Okta · Assign apps Email · Send instructions Slack · Welcome Incident Response PagerDuty · Incident alert Slack · War room Purchase Approvals NetSuite · Create PO Slack · Approve SAP · Sync Access Reviews Azure AD · Audit access Teams·Notify Atomicwork · Auto-revoke Change Management Atomicwork · CAB Slack · Update GitHub · Merge PR Access Provisioning Okta · Assign apps Email · Send instructions Slack · Welcome Incident Response PagerDuty · Incident alert Slack · War room Purchase Approvals NetSuite · Create PO Slack · Approve SAP · Sync Access Reviews Azure AD · Audit access Teams·Notify Atomicwork · Auto-revoke Change Management Atomicwork · CAB Slack · Update GitHub · Merge PR Integrated Agentic AI assistance to handle routine, repetitive tasks Learn more about [automating mundane tasks](/content/features/enterprise-workflow-automation/index.html) [Attribute auto-filler](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-0/index.html) [Solution suggester](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-1/index.html) [Incident detector](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-2/index.html) [AI reply classifier](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-3/index.html) [Continuous knowledge learner](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-4/index.html) [AI insights suggester](/content/features/modern-itsm-solution#w-tabs-0-data-w-pane-5/index.html) **BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.** [Learn more →](/content/security/index.html) SOC 2 GDPR hipaa CSA STAR ISO 42001 casa Microsoft 365 ## More resources on agentic ITSM [View all resources](/content/blog/index.html) \\ \\ Enterprise IT’s new TCP/IP Moment: Why MCP changes everything for AI integration\\ \\ Model Context Protocol (MCP), introduced by Anthropic, is all set to transform AI integration across enterprise systems and here's what IT leaders should know about MCP.](/content/blog/model-context-protocol-for-ai-integration/index.html) \\ \\ The ITSM software buyer's checklist for 2025\\ \\ We've put together a checklist (and a comprehensive guide) to simplify evaluating and purchasing the right ITSM software for your business in 2025.](/content/blog/choosing-itsm-software-checklist/index.html) \\ \\ Designing Atomicwork’s customized agentic framework for enterprise needs\\ \\ In our effort to scale the deployment of AI agents for diverse enterprise service management use cases, we've developed our own version of the agentic framework. Here's how we did it.](/content/blog/customized-agentic-framework-for-enterprises/index.html) See Atomicwork in action now Deploy in days. Govern like any other employee. [Request demo](/content/demo/index.html) [View pricing](/content/pricing/index.html) Platform Company Product Integrations Solutions Compare Industries [Customers](/content/customers/index.html) Resources Trending articles Summarize with AI what Atomicwork does: © Atomicwork Inc. .avif) Platform Solutions [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Book a demo](/content/schedule-a-demo/index.html) Platform [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Schedule a demo](/content/demo/index.html) [Sign in](https://signin.atomicwork.com/) [LinkedIn liveAtomicwork + Lansweeper partner to drive greater visibility for smarter IT. Learn more ->](/content/blog/announcing-lansweeper-integration/index.html) Product Platform Solutions [Customers](/content/customers/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Schedule a demo](/content/demo/index.html) Product Platform Solutions [Customers](/content/customers/index.html) Resources Company [Book a demo](/content/demo/index.html) .avif) AGENTIC itsm # IT that works the way the rest of your business does The agentic ITSM foundation your IT teams need, with AI Coworkers to run it. [Request demo](/content/demo/index.html) [Requests \\ [Incidents\\ [Problems\\ [Changes\\ [Assets\\ [Context management data lake\\ [Analytics \\ ## Atomicwork gets the job done Most ITSM platforms give you AI features to do the work. **Atomicwork gives you** [**an AI Workforce**](/content/features/ai-workforce/index.html) **that does the work for you.** Design and deploy AI Coworkers scoped to exactly how your company works - an access manager trained on your provisioning policies, an incident manager that knows your runbooks, an onboarding specialist built for your Day 1 processes - so you can offload the routine and the repeatable. ## Modern enterprises need modern platforms ### Level up employee support ### Automate with AI Coworkers Arm service teams with an AI Workforce so they can collaboratively handle routine tasks like onboarding, incident detection, routing and risk impact analysis. More problem solving, not process management. ### Unify your ecosystem ‍ PausePlay % buffered00:00 UnmuteMute Settings CaptionsDisabledQualityundefinedSpeedNormal CaptionsGo back to previous menu DisabledEnglish (auto-generated)EN-X-AUTOGEN QualityGo back to previous menu SpeedGo back to previous menu 0.5×0.75×Normal1.25×1.5×1.75×2× Exit fullscreenEnter fullscreen Zuora transforming digital workplace experience with Atomicwork from Atomicwork on Vimeo Playing in picture-in-picture More options Like Add to Watch Later Play Settings Speed Show controls QualityAuto 2x 1.5x 1.25x 1x 0.75x 0.5x Zuora reimagines digital workplace experience and reduces ticket volume by 50% Play video Your browser does not support the video tag. ## Simplify your ITSM & ESM. 
Amplify business value. Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform. ### Streamline service delivery ‍ Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it. ‍ [Explore level 1 deflection with Universal AI Coworker ->](/content/features/universal-ai-agent/index.html) ‍ [Explore level 2 automation with agentic access provisioning ->](/content/solutions/user-provisioning-software/index.html) [Explore A](/content/solutions/user-provisioning-software/index.html) [I knowledge management ->](/content/features/ai-knowledge-management/index.html) [Learn more](/content/features/it-request-management/index.html) ### Smart incident detection and resolutions Bring your IT teams together to rapidly respond to and resolve incidents. ‍ [Learn more about incident management](/content/features/it-incident-management/index.html) ### Proactive problem management Simplify problem management for your IT team so they can focus on the problem, and not the management. ‍ [Learn more about problem management](/content/features/it-problem-management/index.html) ### Seamless change control [Learn more about change management](/content/features/it-change-management/index.html) ### Smart asset management [Learn more about asset management](/content/features/it-asset-management/index.html) ### Intelligent CMDB for agentic workflows [Learn more about Context Management Data Lake](/content/features/universal-context/index.html) ### Smart analytics [Learn more about analytics](/content/features/analytics/index.html) ## Connected to your entire stack Don't just read data — take action across 100+ integrations. Device Setup Intune · Enroll Jamf · Profile Teams · Notify Employee Offboarding Okta · Revoke access Razorpay · Process payroll Request Triage Slack · Capture details Atomicwork · Create & assign SLA Monitoring Atomicwork · Breach alert Teams · Escalate Jira · Reprioritize Tech Support Jira · Create issue Gmail · Notify Device Setup Intune · Enroll Jamf · Profile Teams · Notify Employee Offboarding Okta · Revoke access Razorpay · Process payroll Request Triage Slack · Capture details Atomicwork · Create & assign SLA Monitoring Atomicwork · Breach alert Teams · Escalate Jira · Reprioritize Tech Support Jira · Create issue Gmail · Notify Access Provisioning Okta · Assign apps Email · Send instructions Slack · Welcome Incident Response PagerDuty · Incident alert Slack · War room Purchase Approvals NetSuite · Create PO Slack · Approve SAP · Sync Access Reviews Azure AD · Audit access Teams·Notify Atomicwork · Auto-revoke Change Management Atomicwork · CAB Slack · Update GitHub · Merge PR Access Provisioning Okta · Assign apps Email · Send instructions Slack · Welcome Incident Response PagerDuty · Incident alert Slack · War room Purchase Approvals NetSuite · Create PO Slack · Approve SAP · Sync Access Reviews Azure AD · Audit access Teams·Notify Atomicwork · Auto-revoke Change Management Atomicwork · CAB Slack · Update GitHub · Merge PR Integrated Agentic AI assistance to handle routine, repetitive tasks Learn more about [automating mundane tasks](/content/features/enterprise-workflow-automation/index.html) [Attribute auto-filler](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-0/index.html) [Solution suggester](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-1/index.html) [Incident detector](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-2/index.html) [AI reply classifier](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-3/index.html) [Continuous knowledge learner](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-4/index.html) [AI insights suggester](/content/features/modern-itsm-solution#w-tabs-3-data-w-pane-5/index.html) **BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.** [Learn more →](/content/security/index.html) SOC 2 GDPR hipaa CSA STAR ISO 42001 casa Microsoft 365 ## More resources on agentic ITSM [View all resources](/content/blog/index.html) See Atomicwork in action now Deploy in days. Govern like any other employee. [Request demo](/content/demo/index.html) [View pricing](/content/pricing/index.html) Platform Company Product Integrations Solutions Compare Industries [Customers](/content/customers/index.html) Resources Trending articles Summarize with AI what Atomicwork does: © Atomicwork Inc. How to evaluate a modern ITSM platform Key features to look for in an AI service management solution [WEBINAR: FROM AI AGENTS TO AI COWORKERS\\ \\ How IT will run the AI Workforce\\ \\ \\ \\ Your next workforce won't be all human\\ \\ \\ \\ sep 29 \| San Francisco\\ \\ Request an invite →\\ \\