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Join the\\ \\ \\ \\ conference to learn the new workforce OS.\\ \\ request invite](/content/fusion/index.html) Platform Solutions [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Book a demo](/content/schedule-a-demo/index.html) Platform [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Schedule a demo](/content/demo/index.html) [Sign in](https://signin.atomicwork.com/) Modern Incident Management # Incident management, run by your AI Workforce Most ITSM platforms give you AI features so you can manage incidents. Atomicwork gives you an AI Workforce that can run incident management for you — designed to handle everything from root cause analysis to investigations to post-mortem analysis. [Request a demo](/content/demo/index.html) ## Atomicwork gets the job done Most ITSM platforms give you AI features so you can do the job. Atomicwork gives you an AI Workforce that can do the job for you. Design and deploy an Incident Management team that can handle everything from root cause analysis to investigations to post-mortem analysis so you can focus on building and not triaging. .avif) ## Run IT incidents with confidence AI Coworkers handle the routine incident management so your service teams can focus on the exceptions Datadog Pagerduty Employees Major incident creation ## Design and deploy your AI Incident Workforce ### Incident Ops Engineer METHODICALPRECISE Responsible for monitoring health and investigating anomalies. REPORTS TOMark Rutherford BUDGET$450/ month Job Roles Starts root cause analysis the moment an incident is created Helps the reporting employee troubleshoot in real time Sets up an incident war room Checks the on-call roster and notifies engineers with the analysis attached Suggests solutions with citations from web search, user and helpdesk history Sends updates to stakeholders throughout Writes the postmortem report at the end Access ReadDatadog telemetry, PagerDuty schedules, Confluence incident history ExecutePagerDuty on-call paging, Slack war room creation, status page updates WriteAtomicwork, RCA notes and post mortem report in Google Drive No accessInfra config, code deploys, vendor and budget systems Performance Time to resolutionMedian time from detection to mitigation Incidents resolvedNumber closed end to end without reopen Budget consumedUsage tracked against the allocated capacity Stakeholder satisfactionFeedback score on updates and postmortems Skills 1\. Root cause correlation2\. War room setup3\. Escalation routine4\. Stakeholder notifications5\. Certificate expiry tracking6\. Postmortem drafting toolS ## The smart toolkit for modern access automation Break incidents down by severity, affected parts, custom attributes and more. Get notified via Teams and Slack so you can acknowledge major incidents and kickstart the workflow. Get root cause recommendations based on similar past incidents and what actually resolved them. Choose your own incident threshold so your teams don't go down every rabbit hole. Sync alerts from monitoring tools like Datadog, PagerDuty, incident.io, and New Relic, and vulnerability scanners like Rapid7. Promote any incident to a major incident manually, so agents and admins aren'twaiting on AI to catch what they already know. Route pages to the right on-call engineer in Slack or Teams Cluster incidents intelligently so incident management doesn't have to wait on humans to begin. **BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.** [Learn more →](/content/security/index.html) SOC 2 GDPR hipaa CSA STAR ISO 42001 casa Microsoft 365 ## Explore how Atomicwork can help you accelerate your business 001 Support in the flow of work End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. [Learn more](/content/features/universal-ai-coworker/index.html) 002 Unified context management across the enterprise Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips. [Learn more](/content/features/universal-context/index.html) 003 Agentic enterprise automations Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive. [Learn more](/content/features/enterprise-workflow-automation/index.html) 001 Support in the flow of work End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. [Learn more](/content/features/universal-ai-coworker/index.html) 002 Unified context management across the enterprise Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips. [Learn more](/content/features/universal-context/index.html) 003 Agentic enterprise automations Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive. [Learn more](/content/features/enterprise-workflow-automation/index.html) # Frequently asked questions How is this different from traditional incident management tools? What tools does Atomicwork sync alerts from? Can we still control how incidents get escalated? How do we get notified about major incidents? How does root cause analysis work? Is Atomicwork secure enough for enterprise IT? Do we need to replace our existing on-call tooling? Platform Company Product Integrations Solutions Compare Industries [Customers](/content/customers/index.html) Resources Trending articles Summarize with AI what Atomicwork does: © Atomicwork Inc. Platform Solutions [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Book a demo](/content/schedule-a-demo/index.html) Platform [Customers](/content/customers/index.html) [Security](/content/security/index.html) Resources Company [Schedule a demo](/content/demo/index.html) [Sign in](https://signin.atomicwork.com/) .avif) Product Platform Solutions [Customers](/content/customers/index.html) Resources Company [Book a demo](/content/demo/index.html) [LinkedIn liveAtomicwork + Lansweeper partner to drive greater visibility for smarter IT. Learn more ->](/content/blog/announcing-lansweeper-integration/index.html) Product Platform Solutions [Customers](/content/customers/index.html) Resources Company [Sign in](https://signin.atomicwork.com/) [Schedule a demo](/content/demo/index.html) Modern Incident Management # Smart incident management for modern IT teams The all-in-one platform for managing incidents and automating resolutions with ease and confidence [Request demo](/content/demo/index.html) Modern IT teams need modern workflows Incidents happen. All your employees need to do is tell Atom, the Universal AI Agent. Identify incidents intelligently Atomicwork’s Universal AI Agent is purpose built to identify and cluster incidents so incident management doesn't have to wait on humans to begin. Categorize and prioritize incidents Setup incident workflows to reduce the noise, automate the routine tasks, and surface the most important issues to the right team quickly. Keep all stakeholders in sync No more typing up summaries or notices; automatically notify stakeholders and keep everyone in the loop through the process with AI summaries. ## Automate incident workflows with ease Learn how you can detect, triage, and resolve incidents instantly with AI - no bottlenecks, no firefighting. [Explore more](/content/features/universal-ai-coworker/index.html) ## Automate incident workflows with ease Learn how you can detect, triage, and resolve incidents instantly with AI - no bottlenecks, no firefighting. \\ ## Run IT incidents with confidence Agentic AI handles the routine incident management so your service teams can focus on the exceptions ### Move fast and fix major incidents Atomicwork’s Universal AI can intelligently identify and cluster relevant incidents so that your team can work fast to find a solution and not spend their time on categorization or prioritization. Atom, the Universal Agent, will also notify IT admins via Teams and Slack so they can acknowledge and kickstart the workflow. ### Bring your own incident workflows Eliminate bottlenecks by setting up workflows for updates, triaging, prioritization and everything in between. Configure once, and Atom takes care of everything so that the IT agents can minimize distruptions. ### Built for efficiency and productivity Atomicwork is designed to ensure that you get a lot done with as few clicks as possible. Need to send out an update to all affected parties? Click, click, broadcast. Want to bulk update all linked incidents? Click, click, done. ### Dig deep into your incidents Identify incident trends and recurring pain points so that you can improve your incident playbooks. Break incidents down by severity, affected parts, custom attributes and more.IT admins can also drill down into their [AI Assistant's performance](/content/features/ai-assistant/index.html), employee feedback and incident reports for feedback on their incident response documentation and plans. "We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business." David Williamson Chief Information Officer "The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently." Chad Ghosn Global CTO and CIO "Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally speaking the same language, using the same workflows, processes, and tools." Syachfri Tjhia Head of Data & Technology Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform. Ryder Hampton Head of Technology - Enterprise Services "With Atomicwork’s modern service management and agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace." Karthik Chakkarapani CIO & SVP, CORPORATE OPERATIONS ## Explore how Atomicwork can help you accelerate your business 001 Support in the flow of work End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. [Learn more](/content/features/universal-ai-coworker/index.html) 002 Unified context management across the enterprise Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips. [Learn more](/content/features/universal-context/index.html) 003 Agentic enterprise automations Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive. [Learn more](/content/features/enterprise-workflow-automation/index.html) 001 Support in the flow of work End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. [Learn more](/content/features/universal-ai-coworker/index.html) 002 Unified context management across the enterprise Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips. [Learn more](/content/features/universal-context/index.html) 003 Agentic enterprise automations Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive. [Learn more](/content/features/enterprise-workflow-automation/index.html) ## Eliminate IT admin busywork Atomicwork covers all of your IT incident management needs and best practices. Predict. Prevent. Prosper. ### Trigger workflows automatically Kick off workflows the moment an incident is created, updated, or reprioritized — no human needed. ### **Smart routing** Employees and agents can add files, screenshots, or logs to accelerate resolution from the start. ### Proactive notifications Keep stakeholders in the loop and drive faster actions with automated updates and smart nudges. ### **Incident insights that go deep** Slice incidents by severity, service impact, SLA hits, time to resolve, and more — no spreadsheet required. ### **Get everyone up to speed, instantly** New team members can ramp fast with AI-generated summaries of past incidents and actions taken. ### **Custom statuses** Manage your incident lifecycle by identifying stages in your support process and aligning them with workflows. **BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.** [Learn more →](/content/security/index.html) SOC 2 GDPR hipaa CSA STAR ISO 42001 casa Microsoft 365 ## More resources on modern ITSM [View all resources](/content/blog/index.html) \\ \\ The Modern Guide to IT Incident Management\\ \\ A modern IT incident management guide outlining an 8-step process and how AI improves efficiency and reduces service disruptions.](/content/itsm/it-incident-management-guide/index.html) \\ \\ Your essential guide to choosing the right ITSM software in 2025\\ \\ Find out how you can evaluate and narrow down ITSM platforms that places agentic AI at the heart of its capabilities.](/content/reports/itsm-software-buyers-guide-2025/index.html) \\ \\ Building the Universal Agent: From Vision to Reality\\ \\ We just launched the Universal Agent—Atomicwork's AI Assistant that employees can use in their flow of work—right inside the browser, Slack, Teams, email, and more.](https://www.brighttalk.com/webcast/20429/642328?utm_source=AtomicworkInc&utm_medium=brighttalk&utm_campaign=642328) See Atomicwork in action now Deploy in days. Govern like any other employee. [Request demo](/content/demo/index.html) [View pricing](/content/pricing/index.html) Platform Company Product Integrations Solutions Compare Industries [Customers](/content/customers/index.html) Resources Trending articles Summarize with AI what Atomicwork does: © Atomicwork Inc.