# Modern ITSM and ESM platform Everything you need to accelerate productivity, streamline experiences and make employees successful ## Explore Atomicwork platform capabilities ### AI Knowledge Management Connect knowledge across tools, conversations, and documents to deliver accurate, permission-aware answers, instantly. ### Live End-User Support Support employees in real time via chat, voice, or screen - inside Teams, Slack, email, or browser, with no portal hopping. ### Modern Service Management Manage incidents, problems, changes, and requests across IT, HR, and Finance from a single, intelligent platform. ### Agentic Enterprise Automations Use AI Agents to automate cross-system, multi-step tasks—without if-else workflows or manual setup. ## Making enterprise knowledge work, without the work Empower employees and service teams with intuitive, real-time assistance for enterprise information access, fast resolutions and automating repetitive tasks. ### Universal Agent Always-on Universal Agent, Atom, consolidates your enterprise knowledge sources, flags outdated content, and fills gaps ### Federated knowledge Integrate platforms like SharePoint, Confluence, and Google Drive to deliver answers from across your org—no matter where they live ### Bring your own FAQs Easily upload custom FAQs, process documents, and how-tos from your internal playbooks. ### Built-in trusted knowledge Instantly surface help articles from verified sources like Microsoft, Zoom, or Google—so IT doesn’t have to answer every common question ### Enterprise AI controls Personalize Atom’s name, tone, and behavior to match your org—while IT keeps full control over what’s shared and how ### Continuous, contextual learning Atom AI continuously refines its responses based on real-world conversations, improving over time without additional lift. ## Live end-user support Give employees fast, contextual support— right where they work. ### Quick resolutions for every kind of request Move over service desk portals; conversational AI support is here! Employees can raise requests and get updates in Microsoft Teams, Slack, email, or the browser via Atom without ever navigating to a portal or jotting down a request ID. ### Multi-modal help Employees can get support via Chat AI, Voice AI, or Vision AI - hands-on help, even when IT hands are busy. ### Omnichannel support Atom is embedded in Teams, Slack, email, and browser—so help is always just a message away. ### Step-by-step troubleshooting Handle common issues like Wi-Fi, Zoom, or password resets live—with diagnostic skills and step-by-step help. ### Live diagnostics Troubleshoot issues using text, voice, or screen-sharing. Atom AI can suggest the next best action, or walk them through a fix in real-time. ### Guided employee journeys Atom delivers step-by-step guidance for onboarding, offboarding, and task completion - for employees, vendors, and guests alike. ### Built-in approval automations Automate approval workflows for frequent requests like software and hardware access, accelerating processes and boosting productivity. ## Modern service management Run IT, HR, and Finance on one intelligent platform—built for speed, scale, and smart workflows. ### Service delivery that’s fast, flexible, and future-ready Streamline operations across IT, HR, and Finance with intelligent workflows, powerful automation, and visibility baked in. ### Multiple workspace support Give each team—IT, HR, Finance—their own workspace while keeping the employee experience unified. ### Intelligent incident management Auto-detect major incidents, group related issues, and reduce response times with AI-powered triage. ### Smarter service catalogs Centralize access to services, across departments - making it easy to ask and easier to deliver. ### Proactive problem management Identify root causes, prevent repeat issues, and link problems to incidents and changes for full visibility. ### Smart change management Use built-in templates for standard, normal, or emergency changes—with approvals, impact checks, and automations. ### Intelligent performance insights Track SLAs, volumes, and AI Assistant trends with embedded analytics—no exports or external tools required. ## Agentic Enterprise Automations Let AI Agents take action across tools and teams—automating what others can’t. ### AI that doesn't just assist but also executes Put work on autopilot with AI Agents that take action across tools and teams—no workflows to build, no tickets to chase. ### AI Agents AI Agents handle multi-step tasks across systems like Jira, AD, Workday, and more—no if-else builders needed. ### AI workflows Design intelligent workflows that can adapt to employee context and intent. Atom understands goals and dynamically chooses the best path to completion. ### Triggers that fit your business Trigger workflows from system events or user actions. Enable responsive automation that keeps up with your team's pace. ### Enterprise-grade security Atomicwork’s proprietary data governance model ensures transparency, reliability, user safety, security, and traceability in every interaction - so your AI is enterprise-ready from day one. ### Fully customizable Extend your workflows to [50+ apps](/content/integrations/index.html) to perform actions across your company's tech stack natively or through MCP. ### Work automation agents Purpose-built AI agents that can perform end-to-end business workflows - like provisioning access, gathering approvals, or escalating issues - without human intervention. [Request demo](/content/demo/index.html) [View pricing](/content/pricing/index.html)